Digital Guide

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For our digital guide, all sales are final. Because the product is delivered instantly and includes proprietary content and templates, we do not offer refunds under any circumstances.

 

Claims Package & Investigative Retainer Service

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For our Claims Package and Investigative Retainer Service, refunds are only considered in cases where we are unable to deliver the service as described, for example, a documented failure to meet turnaround times or a material issue with the documentation provided.

Refunds are not issued based on case outcomes, disagreements with process steps, or a change of mind after the work has begun. All refund requests are reviewed on a case-by-case basis and must be submitted within 14 days of service delivery.​