Question 1

What’s the difference between the Claims Package and the Investigative Documentation Package?

Accepted Answer

The Claims Package is for single-payment fraud cases with a clear goal: reimbursement from your bank. It's designed for straightforward situations where the scam is already understood, the evidence is complete, and no investigation is needed. The process is fixed, and the outcome is specific, a recovery request submitted to your financial institution, with escalation to OBSI if required.

The Investigative Documentation Package is for more complex cases where the transaction path, scam method, or recipient is unclear, or where the funds have been moved, split, or disguised. These cases require licensed investigation and tailored documentation. The goal may still be recovery, but it could also involve understanding what happened, repairing credit damage from identity theft, or preparing evidence for a legal or regulatory response.

The Claims Package is limited but efficient. The Investigative service is open-ended and customized to the complexity of your case.

Question 2

Why would I use the Claims Package if you don’t investigate the fraud?

Accepted Answer

Because even when an investigation isn’t needed, the way your case is documented still matters.

The Claims Package gives you a professionally structured file that matches what banks and complaints bodies expect. We write your materials clearly and objectively, avoiding the emotional or inconsistent language that can undermine otherwise valid cases.

We also guide you through the standard timeline and process, including how and when to escalate if the bank doesn’t resolve your complaint. While we don’t represent you or file anything on your behalf, we help ensure you’re prepared at every stage, and can understand the next steps if a response is unclear or delayed.

Please note: We do not offer legal advice or representation. If your case proceeds to Small Claims Court or any legal process, our involvement ends once the documentation has been delivered.

Question 3

Is recovery guaranteed?

Accepted Answer

No. Recovery is not guaranteed with either the Claims Package or the Investigative Documentation Package.

Outcomes depend on many factors, including the bank’s internal policies, the type of fraud, the available evidence, and the timing of the complaint. Our role is to document your case clearly and professionally. While we always work toward recovery, we cannot promise a specific result.

Question 4

Why should I use your service if recovery isn’t guaranteed?

Accepted Answer

Because how your case is documented can be the difference between being dismissed and being taken seriously.

With the Claims Package, we structure your evidence into a professional complaint file that matches what banks and OBSI expect. It’s for single-payment, clearly documented fraud, and gives you a clean, objective presentation that avoids the common mistakes that lead to delays or rejection.

With the Investigative Documentation Package, we step in when the case is unclear or complex. We investigate, trace what happened, and build a full case file to ACFE standards, admissible in court, ethically collected, and compliant with the private investigator’s code of conduct.

You’re not paying for a promise. You’re paying for structure, clarity, and experienced support through a system that often fails victims without it.

Question 5

How long does the process take?

Accepted Answer

For the Claims Package, we deliver your completed documentation within 10 business days of your intake call and receiving all required materials.

For the Investigative Documentation Package, timelines depend entirely on the nature of the case. Factors like the number of transactions, the involvement of criminal or international entities, third-party delays, and the condition of available evidence can all affect how long the process takes.

We’ll provide an initial estimate once we understand your case, but due to the investigative nature of this service, no fixed timeline can be guaranteed.

Question 6

What’s your refund policy?

Accepted Answer

For our digital guide, all sales are final. Because the product is delivered instantly and includes proprietary content and templates, we do not offer refunds under any circumstances.

For our Claims Package and Investigative Retainer Service, refunds are only considered in cases where we are unable to deliver the service as described, for example, a documented failure to meet turnaround times or a material issue with the documentation provided.

Refunds are not issued based on case outcomes, disagreements with process steps, or a change of mind after the work has begun. All refund requests are reviewed on a case-by-case basis and must be submitted within 14 days of service delivery.

For full details, please refer to our Refund Policy (https://www.stealthdocs.ca/refund-policy)page.

Question 7

I’m not sure which service I need. Can someone help me decide?

Accepted Answer

Yes. We understand that fraud cases can be confusing, especially early on. If you're unsure which package fits your situation, feel free to contact us directly to screen your circumstances. You’ll never be charged before we confirm your eligibility for a specific service.

Question 8

Do I need to gather everything before reaching out?

Accepted Answer

That depends on the service.

If you're using the Claims Package, we do ask that you have the basics ready, like chat logs, screenshots, bank statements, and any proof of the scam. The more complete your evidence, the faster we can prepare your file.

For the Investigative Documentation Package, we don’t expect you to have everything. In many cases, clients come to us not knowing exactly what happened. You’ll be asked to provide a detailed account in your application, and any available documents will help us get started, but investigation is part of the process.

Question 9

Can you help if I’ve already submitted something to my bank?

Accepted Answer

Yes. If you've already submitted a complaint but received no response, or got a rejection you don’t understand, we can still help. We may need to review what was submitted and restructure the case before helping you escalate it to OBSI or consider other steps.

Question 10

What if I don’t have a police report?

Accepted Answer

That’s not a problem. A police report is not required for the Claims Package, though you may include it if available.

For the Investigative Documentation Package, we often support clients in filing a report if it becomes relevant during the process. It depends on the stage of your case and whether it's appropriate to file at that time.

Question 11

Is my information secure?

Accepted Answer

Yes. We take data security and privacy seriously.

We adhere to the requirements of PIPEDA (Personal Information Protection and Electronic Documents Act), and we pride ourselves on maintaining strict internal controls over document management and case file handling.

All files are encrypted using AES-256 at rest and TLS 1.3 in transit. Access is restricted to authorized personnel only and is logged into internal worksheets, and every case follows a secure data transfer procedure to ensure your information is protected at each step. We never share your documents with third parties without your explicit consent.

Question 12

Will you share my documents with any third parties?

Accepted Answer

No. We do not share your documents with any third parties. In all cases, including our investigative services, you are the one submitting your case to institutions or authorities. We may prepare the documents, but we do not act on your behalf or represent you in any official capacity.

Question 13

Are you licensed to do this kind of work?

Accepted Answer

Yes. We are fully licensed Private Investigators and associate members of the Association of Certified Fraud Examiners (ACFE). Our work is conducted in accordance with all applicable laws, industry standards, and ethical guidelines.

Question 14

Is this the same as hiring a lawyer?

Accepted Answer

No. We are not lawyers and we do not offer legal advice. Our work focuses on investigation, documentation, and helping victims prepare their cases in a way that can be submitted to banks, ombudsmen, or used to support legal action, but we do not represent you in court.

Question 15

Do you work with banks or the government?

Accepted Answer

No. We are an independent service. That means we don’t answer to the banks or any government body. Our work is entirely victim-focused, and we operate outside the institutions that often fail to support fraud victims adequately.

Question 16

Do you offer payment plans?

Accepted Answer

If you're concerned about affordability, please contact us. In some cases, we may be able to offer a flexible arrangement depending on the service and your situation.

Question 17

Is there any additional cost after I pay?

Accepted Answer

For the Claims Package, the fee is fixed. You’ll never be charged anything additional after you pay.

The Investigative Documentation Package is structured as a retainer. For details about how it works, please refer to the service breakdown on the application page.

Question 18

Can you help me respond if the bank replies to my complaint?

Accepted Answer

Yes. If you're using the Claims Package, we remain available to help you interpret the bank’s response and suggest what the next best step might be, whether that means escalating to OBSI or requesting clarification. We don’t act on your behalf, but we help you stay informed and on track.

PROUDLY SERVING CANADIANS SINCE 2022

Stealth Docs Inc.