Fell for a phishing scam, what do I do now?
I got an email that looked like it was from my bank saying there was suspicious activity, so I clicked the link and entered my login info. A few hours later, I got actual fraud alerts. Someone transferred out a total of $2,500 in small transactions. I already froze my card, changed my password, and called the bank, but they said they would ‘investigate’ and couldn’t guarantee a refund.
Has this happened to anyone else? I’m worried the bank might reject my claim. I’ve never dealt with this before, and would appreciate any advice on next steps / answers to my questions.
What evidence do I need to file a report with the bank? Are screenshots of the email and transactions enough?
Should I file a police report as well, or is this something that only the bank handles?
Is there anything else I should do to protect myself now?